NHS 111 Wales

NHS 111 Wales is a health advice and information service available 24 hours a day, 7 days a week.

For patient safety, all calls are recorded. Calls from landlines and mobiles cost 2p per minute plus your telephone provider’s access charge.

You can call 111 if you are:

• Feeling ill and unsure what to do
• Looking for health information on conditions, treatments, or local services

Call 111

Visit the NHS 111 Wales website

Urgent Mental Health – NHS 111 Option 2

Call 111 and choose Option 2 to speak directly with a team of mental health professionals based in our health board.

Available 24/7. Free to call from a mobile (even with no credit) or from a landline.

Call NHS 111 – Choose Option 2

The 111 Option 2 service can help if:

• You have an existing mental health problem and your symptoms get worse
• You experience a mental health problem for the first time
• Someone has self-harmed (not life-threatening)
• A person shows signs of possible dementia
• A person is experiencing domestic violence or abuse – get help

Minor Injury Units

If you have an injury that may need stitches, glue, or involves a broken bone, attend your local Minor Injury Unit.

• Minor cuts, bites, and stings
• Sprains and strains
• Suspected broken bones (not major fractures)
• Minor head or eye injuries
• Burns and scalds

Find your local Minor Injury Unit

Eye Problems – Wales Eye Care Service

If you have an eye problem out of hours, your local optometrist (optician) is usually the best place to go first.

Optometrists are trained to assess, diagnose, and manage many urgent and non-urgent eye conditions without needing to see a GP.

Contact an optometrist first if you have:

• Red, painful, or sore eyes
• Sudden changes to your vision
• Eye infections or discharge
• Flashes of light or new floaters
• Eye injuries that are not life-threatening

Urgent NHS eye care is available through the Wales Eye Care Service.

Find out more about the Wales Eye Care Service

If you are unsure what to do, call NHS 111. For severe eye injuries or sudden loss of vision, dial 999.

Life-Threatening Emergencies

• Sudden severe chest pain
• Severe breathlessness
• Loss of power in a limb
• Loss of consciousness
• Severe bleeding

Dial 999 immediately.

Dental Issues

If you develop tooth or gum pain:

• Contact your own dentist for emergency treatment
• If it’s out of hours, call 111

You will be triaged by a dental nurse.

Charges: Urgent dental treatment costs £14.30 unless you are exempt.

Toothache alone is not a dental emergency – please do not attend A&E.