Thank you to all 374 respondents who participated in our annual patient experience survey. Your feedback helps us improve our services and deliver better care. Below is an overview of the results:

Recency of Experience

  • 84% had an experience within the last 6 months.

  • 8% between 6 months and 1 year ago.

  • 8% over 1 year ago.

Did You Feel Listened To?

  • Always: 246 responses (66%)

  • Usually: 72 responses (19%)

  • Sometimes or Never: 53 responses (14%)

Waiting Time to Use the Service

  • Shorter than expected: 24%

  • About right: 51%

  • A bit too long / much too long: 24%

Did You Feel Well Cared For?

  • Always: 242 responses (65%)

  • Usually: 77 responses (21%)

  • Sometimes / Never: 14%

Understanding and Involvement in Care

  • Felt involved in decisions: 87% (always or usually)

  • Information explained clearly: 91% (always or usually)

Assistance When Needed

  • Always or Usually Received Help: 76%

  • Sometimes or Never: 11%

  • Not Applicable: 13%

Overall Satisfaction

  • Average rating: 8.18/10

Positive Highlights

  • Many praised the listening skills and care provided by doctors and nurses.

  • Staff were described as helpful and thorough, with comments like “Doctors were excellent” and “Surgery is amazing.”

Suggested Improvements

  • Better appointment availability and reduced waiting times.

  • More face-to-face consultations for addressing concerns.

Demographics

  • Largest age group: 65-74 years (31%)

  • Gender: 58% Female, 42% Male

  • 59% identify as Christian, while 41% follow no religion or prefer not to say.

Next Steps:
We are carefully reviewing your suggestions to enhance our appointment systems and ensure continued high-quality care. Your feedback drives our improvements—thank you for helping us serve you better!